Uxbridge Public Schools

In the unlikely event that an Uxbridge Public School-issued Chromebook or MacBook is lost or stolen, there are several things that you can do immediately to help us mitigate the loss. The same holds true in the case that your school Gmail account or password is compromised.

For Students and Parents:

Step 1. Email Technical Support

Send an email to techsupport@uxbridge.k12.ma.us. All members of the Technology Team will see these emails. Include as much detail as possible including time and location.

Step 2. Notify local Law Enforcement

If the theft of equipment happened outside of the Uxbridge Public School grounds, law enforcement will need to be made aware.

For Teachers and Staff:

Step 1. Email Technical Support

Send an email to techsupport@uxbridge.k12.ma.us. All members of the Technology Team will see these emails. Include as much detail as possible, including time and location.

Step 2. Put in a Technical Support Ticket Request

Submit the Support Ticket with similar information as in the email. The Technology Team constantly monitors ticket requests during working hours.

Step 3. Notify your direct Supervisor/Manager

This is especially important if the problem occurs after hours, as they can escalate the issue up the chain as needed, ultimately reaching the Director of Technology.

Step 4. Notify local Law Enforcement

If the theft of equipment happened outside of the Uxbridge Public School grounds, law enforcement will need to be made aware.

The Technology Team has a number of options at their disposal to mitigate these situations, ranging from complete lockdown of Chromebooks, to flagging specific MacBook activity through Apple, to changing passwords and even shutting down email accounts. The faster we are made aware, the faster we can put safeguards in place.

Thank you in advance for your timely assistance should this situation ever occur.

Posted 05-02-22